We talk with Anshuman Dwivedi, Scalable Capital's Head of Vendor Management, on the interdependence of Workforce Management and BPO Vendor Management, best practices, the people who have inspired him the most as a person and as a professional, and he even shares his Indian food Facebook page. This is a must-listen!
Doug Casterton Substack Podcast
Doug's Substack delivers practical Workforce Management insights and daily tips that help contact centre professionals solve real operational challenges without the corporate jargon.
Doug's Substack delivers practical Workforce Management insights and daily tips that help contact centre professionals solve real operational challenges without the corporate jargon.Listen on
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